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Community Member

Why are files I try to download not being downloaded?

When I try to download a file on CANVAS, the file appears to go up to the download folder at the top right of my MacBook Air, but when I double click to open the file, what appears is not the file, but the Login page for the University I work for.

I have attached a screenshot.  As you will see in the upper right of the screen, what is Downloaded in NOT the document but the link to the Log In page. This is problematic as I cannot retrieve the documents I need.                 HELP PLEASE?


Carmen Austin

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