cancel
Showing results for 
Search instead for 
Did you mean: 
Surveyor

Why are some students getting Page Error?

Jump to solution

We are having multiple students who are experiencing the same issue. They are receiving this error when they click on the assignment. Any idea why most students do not have this issue and are able to submit their work, while others are receiving this error message?

344281_Screen Shot 2020-04-08 at 1.14.27 PM.png

0 Kudos
1 Solution

Accepted Solutions
Community Team
Community Team

A couple of the first troubleshooting steps I usually go through
1. double checking they are using a Canvas supported browser

2. having them check that their internet connection is strong and consistent

View solution in original post

0 Kudos
3 Replies
Surveyor

I have some students having this issue and have made a support ticket for them - so far no response.

Community Team
Community Team

A couple of the first troubleshooting steps I usually go through
1. double checking they are using a Canvas supported browser

2. having them check that their internet connection is strong and consistent

View solution in original post

0 Kudos
Community Team
Community Team

If those two things check out then having the students utilize the link "click her to tell us what happened" really is a great option for notifying support.