Why can't I change or have a profile picture?

[0617046269]

I'm a student user on Canvas and for some reason, I can't change my profile picture. Every time I change it or upload a new one it's all white or it has a little picture icon like in the picture. It's not a problem with size, I checked my files and deleted all the files I didn't need anymore and I have a bunch of storage and I don't know what to do about it.

[anabelleagopian · Accepted solution]

I am struggling with the same thing! if you find out how to change it, please let me know @anabelleagopian@gmail.com  @anabelleagopian 

[juan_senties]

I am also having the same issue!  The photo just won't come up.  Help me too, please!

[stephen_taylor]

Hi  @0617046269 ‌ the ability for users to have an avatar on canvas is toggle by admins.  It may be school/college/uni policy not to allow it.  Try having a chat with your tutors to see if that's the case.

Hope this helps!

Stephen 

[harriska]

I am a teacher and having the same issue. 

[stephen_taylor]

Hi Katie,

Are you an admin or just a teacher?  If the former go into the admin settings and see if user avatars is turned on.

Stephen

[harriska]

I am just a teacher. 

[erinhmcmillan]

Hi, all,

If you can change your profile picture but it isn't displaying correctly, that's a problem that needs to be reported to Canvas. You can report a problem using the appropriate option in your Help Menu:

How do I get help with Canvas as a student?‌

How do I get help with Canvas as an instructor?‌

Thanks,

Erin

[GenevieveCarste]

I FIGURED IT OUT! If you hover over "Account" it will show a list of links. Click on "files" and delete some of your old files from past classes and stuff. There is a maximum amount of file storage (pictures and documents) that you can have in Canvas and if you are over that amount it won't let you upload an avatar picture. Delete some files until you've got more space and then you can upload a profile pic!

[Iris_12]

It still didn't work for me