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Surveyor

Why can't students insert images into a Google Doc Cloud Assignment?

It seems like the LTI allows students to click Insert, where the Images choice is a selectable option. But when that option is selected, it seems as though it freezes or just cannot load.

Why is this option selectable if it will not work?

7 Replies
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Instructure
Instructure

Hello, boudreaux@helixcharter.net!

I'm sorry your question has been sitting here for so long without gaining any traction. I wanted to reach out and see if this is still an issue for you or if you've found a resolution on your own. If you discovered a fix - would you mind sharing with us in the event someone else has this question in the future?

In the meantime, I'm going to share this question with the https://community.canvaslms.com/groups/admins?sr=search&searchId=4c78c1eb-5be4-459a-8194-9b9a520a64e...‌ and https://community.canvaslms.com/groups/higher-ed?sr=search&searchId=4211fcf1-48ac-4503-95ad-645ae9d7... groups in an attempt to get some additional eyes on your question.

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I have found no resolution.

David Boudreaux, M.Ed.

Mathematics Teacher

Helix Charter High School

(619) 644-1940 ext. 115

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Thanks for the follow up, boudreaux@helixcharter.net‌. I'm also going to share this with the https://community.canvaslms.com/groups/k12?sr=search&searchId=4c2887c4-e2ba-4a51-afc0-69dd3c204d7b&s...‌ group based on your e-mail signature. The more eyes the better, right!?!

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Community Coach
Community Coach

Hi boudreaux@helixcharter.net~ Which kind of devices are your students using when they access the Google LTI?

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We use Chromebooks at our school.

David Boudreaux, M.Ed.

Mathematics Teacher

Helix Charter High School

(619) 644-1940 ext. 115

On Thu, Oct 12, 2017 at 6:58 AM, kristin.lundstrum@delasalle.com <

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Learner II

Hi David,

It sounds like you are talking about a Google issue with iframes that has a tracker on it (in Google.) The tracker # is 36760997. The case has been open since February but unfortunately Google doesn't seem to be in any hurry to address it.

In any case, the best workaround is to have the students open the document directly in their Google Drives and insert the images from there. Once an image is inserted within the Drive environment, it shows up in the Canvas doc frame just fine.

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Instructure
Instructure

Hi there, boudreaux@helixcharter.net!

I'm circling back to some questions that I initially followed up on and wanted to see how things were working out. It looks like bogardde‌ provided you an issue with Google and a workaround - was that workaround helpful?

Because of her response, I am going to mark this question as "Assumed Answered." This won't prevent future dialogue from happening, so don't worry! Plus, we'd still love to hear from you! Let us know how things are going!

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