Showing results for 
Search instead for 
Did you mean: 
Community Member

Why canvas portal is not working? showing very odd resolution?

canvas is not working properly, very diferent resolution a big watch type of icon is shown and dashboard not operative

5 Replies

Try clearing your browser's cache and refreshing the page. Most of the time that this happens, it's a network issue and resolves itself in a little bit. Clearing the cache can help remove any stale portions of old code and make sure it's getting the latest version including any updates.

Community Coach
Community Coach

Hi, James made an excellent point.

Here's some information about how to clear your cache:

Clear your web browser's cache, cookies, and history 

Sing out if you need a hand. 


We have seen this happening recently with some students that were using Kaspersky antivirus.
For some weird reason it was blocking some HTTPS URLs, including tha Canvas core CSS files.

Community Team
Community Team‌, you'll find a range of troubleshooting tips for this issue in What to do when Canvas looks 'big' or 'zoomed in'!

Learner II

Hello Siddharth, I had a similar issue when I was a newbie to Canvas. But do follow the link suggested by‌ works! Smiley Happy