Why does canvas not work on my computer?

[w1867135]

I can access canvas on my phone and iPad just fine, the view is just a little skewed because of the sizing; however, whenever I log into canvas using my computer it doesn't load the classes cards and I have to click courses for it show what I have. Then, when I click the details of the class or modules, whatever anything that I need for the class like documents, class discussions does not load. I then have to resort back to using my iPad or phone to do my assignments or access things which is extremely frustrating. I have no idea what is wrong. 

[chofer · Accepted solution]

Hello  @w1867135  Welcome to the Canvas Community.  Here are some troubleshooting steps you can try:

• Check your device compatibility: What are the basic computer specifications for Canvas?‌
• Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
• If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student? but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.