Why does canvas not work on my computer?
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09-15-2019
08:25 PM
I can access canvas on my phone and iPad just fine, the view is just a little skewed because of the sizing; however, whenever I log into canvas using my computer it doesn't load the classes cards and I have to click courses for it show what I have. Then, when I click the details of the class or modules, whatever anything that I need for the class like documents, class discussions does not load. I then have to resort back to using my iPad or phone to do my assignments or access things which is extremely frustrating. I have no idea what is wrong.
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09-15-2019
08:30 PM
Hello @w1867135 Welcome to the Canvas Community. Here are some troubleshooting steps you can try:
- Check your device compatibility: What are the basic computer specifications for Canvas?
- Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
- Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
- If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student? but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.