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Community Member

Why doesn't Conference end or make recording available?

I just tried using Canvas's "Conference" feature. (Yeah, I know, I know . . . )

Two things, however, are confusing me.  I am not sure if it is me who has the problem or the program.

(1) When I click to end the meeting in the drop-down box on the upper right, why does Conference NOT end the meeting?  Instead, the conference is still there in "New Conferences", indicating that it is "in progress", with the option to join it or (wait for it) end the meeting (which, I thought, had just been done).

So, apparently, ending the conference does not end the conference?  Or, rather, do I have to log out?

344781_conf bbb 2.jpg

(2) Why are recorded conferences not available for download?  This question has two parts:

(Pt. I) Why, after having ended the meeting, does the conference show in "Concluded Conferences" -- but, without any ability to download the recording?  Instead, no link is given.  The only option is to delete the conference.

Yes, I checked the box in Settings to have the ability to record the conference.  Yes, I clicked on the record button to start recording.  Yes, I made sure that I had not inadvertently paused the recording (which is hard to do, given the pop-up message that appears when you do it).

Is it a matter of waiting?  Or, do you actually have to log out, instead of just ending the conference?  I noticed that both of my "test" recording became available after I logged out from another one, instead of just selecting to end the conference.  Was it just coincidence?

(Pt. II) When a conference is made available, why is there not just an option for downloading it?  Why do I have to go through the whole inefficient process of opening the conference recording, right-clicking, saving as, etc.?

344780_conf bbb.jpg

1 Reply
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Community Team
Community Team

Hi, mdunn.adjunct@mountsaintvincent.edu! I'm sorry about our delay in getting back to you about this. In regards to your questions:

When I click to end the meeting in the drop-down box on the upper right, why does Conference NOT end the meeting?

Depending on how you created it, your conference may conclude by itself or you may have to conclude it manually from the Canvas Conferences page. To learn more, please see How do I conclude a conference? 

Why are recorded conferences not available for download? Why, after having ended the meeting, does the conference show in "Concluded Conferences" -- but, without any ability to download the recording?

You may not be able to view the recording immediately because completed recordings take some time to render.

When a conference is made available, why is there not just an option for downloading it?  Why do I have to go through the whole inefficient process of opening the conference recording, right-clicking, saving as, etc.?

Conferences that are recorded in Canvas can only be viewed inside the course where the conference was recorded. Recording URLs cannot be shared outside Canvas or downloaded, and this is for security and privacy reasons.

However, if your recorded conference needs to be available for download outside of Canvas, you can contact the conference-hosting platform for alternative storage and downloading options: BigBlueButton. For more details on how to record and view recorded conferences in Canvas, please see How do I record a conference? 

I haven't worked very extensively with our Conferences tool or with the BigBlueButton platform, so ffdixon@blindsidenetworks.com please feel free to correct any of my answers above!

Best,

Tami