After talking to a support person as Instructure, they recommend that you please open a ticket with Instructure Support. This can be done by going to Help > Report a problems from within that specific course.
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It looks like I don't have a help option either!
In this help guide it says, "Note: Depending on your institution, the Help link name and icon may vary." However, our system admin is new and doesn't know anything about this (I'm basically acting as an admin as well).
Additionally, we are just using the OpenSource version of Canvas, not the paid version. Would that affect either of these things? I thought that the versions were exactly the same. However, doesn't this mean we are unable to submit support tickets?
@kcarlson1 Canvas Free-for-Teachers affords access to Canvas Support, and those users will see the Help button at the bottom of the global navigation on the left. However, if your institution is truly using the open source (i.e. self-hosted) version, then Canvas could have been heavily customized by your developer in any number of ways, which would explain why the video button is missing from the Rich Content Editor ribbon--as well as why the Help button is not present.
So this is trickier. You're going to need to find out who at your school created the open source version and is responsible for maintaining the code to get the answers to your questions. And at the same time, you could email a support request to email@example.com so that one of our awesome support engineers can have a look at what's going on behind the scenes. (Include the link to this Community discussion in your email.)