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Community Member

Why is my Roll Call attendance not working? ("error loading your section")

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Hello, I am using Canvas on a school domain (Cleveland Metropolitan School District). In my new course for the fourth quarter, Roll Call attendance does not load on my teacher account saying "There was an error loading your section. Please try re-launching the tool." Even if I reload the tool, it still does not load. My colleagues are having the same issue. Roll Call still works in our older classes. I contacted my district helpdesk and they told me to contact my administrator, my principal, and he has no idea how to troubleshoot the issue.

Interestingly, my Canvas administrator can see and use the attendance tool on the course.

What can I do to get this fixed? Any assistance on resolving the issue would be greatly appreciated.

Thank you.

13 Replies
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jbenton@eou.edu​... have you checked out this website?  Canvas Status


You might want to consider subscribing via e-mail so that you can get status updates when parts of Canvas are experiencing difficulties.

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Community Coach
Community Coach

Yep, we just got the notice a little bit ago and Roll Call is experiencing some slowness.

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Thank you for the link. Very helpful.

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You're welcome, James!

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