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mprinzing1
Surveyor

Why isn't Canvas Studio loading in the Rich Text Editor?

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Hi! I have made a couple of videos in Canvas Studio and now I want to embed them on a page. I was successful at doing this once. Unfortunately, now when I click on Canvas Studio from the drop-down list of options in the RTE, a blank pop-up loads. 

I have tried closing my browser and reopening it. I have tried clearing my cache and cookies (and signing back in). Nothing works. Smiley Sad Help!

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mprinzing1
Surveyor

I talked to tech support and we figured out that an incognito window temporarily solved the problem and from there we assumed that it might have been an extension in my browser that was interfering. They found a note that people in the past have dealt with issues related to Grammarly getting in the way. 

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Renee_Carney
Community Team
Community Team

 @mprinzing1  

Were you able to resolve this?  The first troubleshooting step that comes to mind is to make sure you're using a Supported Web Browser

oozturk
Community Member

I have been having the same problem with the new Rich content editor. Switching from Chrome to Microsoft Edge helped. I wonder what's causing Chrome to misfunction? 

mprinzing1
Surveyor

I talked to tech support and we figured out that an incognito window temporarily solved the problem and from there we assumed that it might have been an extension in my browser that was interfering. They found a note that people in the past have dealt with issues related to Grammarly getting in the way. 

View solution in original post

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dvcsahra
Surveyor II

I am still having this problem - it's frustrating! I removed Grammarly and it seem to help, but now the problem is back.

Any other solutions besides the incognito browser?

I am using Chrome and Mac OS.