Why isn't Canvas Studio loading in the Rich Text Editor?

Jump to solution
mprinzing1
Community Explorer

Hi! I have made a couple of videos in Canvas Studio and now I want to embed them on a page. I was successful at doing this once. Unfortunately, now when I click on Canvas Studio from the drop-down list of options in the RTE, a blank pop-up loads. 

I have tried closing my browser and reopening it. I have tried clearing my cache and cookies (and signing back in). Nothing works. Smiley Sad Help!

348660_pastedImage_2.png

0 Likes
1 Solution
mprinzing1
Community Explorer

I talked to tech support and we figured out that an incognito window temporarily solved the problem and from there we assumed that it might have been an extension in my browser that was interfering. They found a note that people in the past have dealt with issues related to Grammarly getting in the way. 

View solution in original post

0 Likes