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kailynmcirvin
Community Member

Why won't my dashboard load?

My dashboard wont load. I can access it by clicking on courses and look at the modules but when I try to access anything the pages wont load or only part of the page will load. My internet is working fine.d

Tags (2)
2 Replies
kmeeusen
Community Coach
Community Coach

Hi  @kailynmcirvin ‌

Could you provide a little more information to help us understand your problem better.............

My dashboard wont load. I can access it by clicking on courses

The dashboard is not part of courses, so I am just a little confused here. When you first log into Canvas, the first page you see is your Dashboard. Are you saying that the the main center-pane of the Dashboard is not displaying after you log in, or the entire Dashboard? Or, are you meaning the Home page of one of your Canvas courses?

My internet is working fine

 Are you using a supported browser? You can check which browsers Canvas supports here Which browsers does Canvas support? 

Are you accessing Canvas from a PC, Mac or an App on a mobile device?

Finally, have you submitted a support ticket?  You can learn how at https://community.canvaslms.com/docs/DOC-10554-4212710328 

Kelley

klundstrum
Community Coach
Community Coach

Hi  @kailynmcirvin ‌ -

It's been a few months since you initially posted your question.  @kmeeusen  followed up and asked a few questions. I hope you are doing well and that you've been able to get your dashboard to load.

I'm going to mark this thread as "Assumed Answered", but if you are still experiencing issues (I hope that's not the case!), feel free to reply.

In case other Canvas Community members stumble upon this question, I am going to add a few more resources.

https://community.canvaslms.com/docs/DOC-12896-4152719654?sr=search&searchId=d6be0540-9530-4a54-a565...

https://community.canvaslms.com/docs/DOC-10570-4212710327?sr=search&searchId=8a818304-38dc-4c09-9744...