Wrong Classes

[kchast]

We can get into Canvas just fine.  But the wrong classes are there.  Only 2 of his classes match his actual schedule.  We called the school, NE High School and his guidance counselor, Ms Fackrell, says she can do nothing.  I don't think his schedule is going to change by it's self.  What are we supposed to do?  

[kmeeusen · Accepted solution]

Hi kchast

This has to be very frustrating for you and your son; but unfortunately, you have asked your question in a global community of Canvas users much like yourself who can only access their own courses and accounts. We are unable to help you in here.

Typically, schools manage Canvas enrollments through an integration between their student information systems and Canvas. This means that your son's schedule of courses is incorrect in the school's system, and can only be fixed there.

Good luck!

Kelley

[michellesorter]

Generally, Canvas updates with the Student Information the school uses. However, it is a package the school would have had to purchase. The system administrator for canvas CAN fix this problem for your child if it did not update on its own. However, the teacher could also potentially fix that by clicking on your child's name in their roster and ending their enrollment for that particular class, depending on your district's settings.

The school where I work did not initially purchase this package, so I am updating student enrollments on the administrative end. It just has to be done individually, so it is time consuming, but not impossible.