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cmwarren
Surveyor

cK-12 error message

Students keep getting messages like the one below or that the teacher has to turn on grading.  I don't know why this is happening now. This didn't occur 1st semester.

 

Ck12error.jpg

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4 Replies
chofer
Community Coach
Community Coach

Good morning, @cmwarren ...

While I have never used CK-12 myself, I do know that it can be integrated with Canvas.  See the CK-12 info page on the EduAppCenter.  Since the screen shot that you shared with your question does not appear to be a part of the Canvas interface, I would recommend that you reach out directly to CK-12 technical support ... as they would be the best ones to help troubleshoot this issue with you...since it is their product.  There is a Support e-mail address listed on the page that I linked to.  I also found this help page for you off of the CK-12 home page: Help Center.

I hope this info will be of help to you.  Good luck!  Take care, stay safe, and be well.

No I still have students getting error messages.

@cmwarren ...

Sorry to hear this.  Did you try reading out to the CK-12 tech support folks as I had previously suggested?

Yes, I did, but I have not received any response yet.