can't access my course

[armst29]

Hello, Support Team, 

When I go into Canvas, all I see on my dashboard are flashing "ghost" icons, and I can't get into my course site. 

Amy

[chofer · Accepted solution]

Hello  @armst29  Welcome to the Canvas Community.  Here are some troubleshooting steps you can try:

• Check your device compatibility: What are the basic computer specifications for Canvas?‌
• Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
• If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student? but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.