Canvas student account is set up and working fine. But Canvas parent app would not allow me to login with following message - "couldn't find any students associated with this account"
-I can login on chrome browser in Canvas parents. The issues i am seeing is on Android app.
- school district has been chosen correctly
-un/pw are correctly entered
-tried both with pairing code and QR code. None of the method works
-When I use web login, I can see that account shows my mobile device under "approved integration"
I am having the same issues. I have done each of the steps that @sjani has done. I see full dashboards in the web browser but the app will no find students regardless of how I try to log in (QR or UN/pw). I have submitted a help desk ticket, still waiting to hear. I've also restarted and reinstalled both phone and app.
I know that this isn't great news, but I would recommend sending a Support Ticket so your district's canvas administrator can be in contact with Canvas Support. How do I get help with the Canvas Parent app on my Android device?
Do you happen to know how the issue was resolved? We are experiencing the same problem in our district. I was on a live chat this morning but they had to escalate the issue to level 2 and we're still waiting to hear back...