email verification

[aya2]

Hello. someone help me please. i linked a new gmail acc in my canvas acc because my prev gmail acc cant receive messages anymore. So i made a new gmail acc and linked it to my canvas acc so i can make it as my default email. However, canvas is still telling me that my account has not been verified yet when in fact I already verified it and that my profs can already send me the courses using that email account. I want this to be fixed ASAP. I already reported the problem to canvas but still no word from them. It's maybe because they emailed me through my old gmail acc and not my new gmail acc. please help.. my class starts on a Monday and i can't afford my profs to send my course somewhere else.  

[mvanmatre]

Hi aya2,

1. I think you got the first step right and changed your default email to your new one. 
2. If you use any kind of single-sign on portal, you will need to change your email there (most likely).
3. Next, I'd say reach out to your Canvas admin and they can send you a new verification email. Only then, can you get re-connected to Canvas as the new you. They should also be able to change your email address on your Canvas account.

Hope this helps,

Matthew

[Chris_Hofer]

Hello @aya2 ...

When you are signed in to your Canvas account, click on your Account icon on the left-hand global navigation menu, and then select Settings from the slide-out menu.  On the right-hand side of your screen...under Ways to Contact, you should see your e-mail address listed there.  By chance, is there an exclamation point (!) icon next to your e-mail address?  [It would look something like the screenshot displayed under the Edit Settings heading within this Guide: How do I change the settings in my user account as... - Instructure Community (canvaslms.com)].  You may need to reach out to your school's local Canvas administrator.  If you see that exclamation point, and you are sure that the e-mail address displayed in your Canvas account is correct, your Canvas admin should be able to contact their assigned Customer Success Manager team at Instructure (the folks that make Canvas) to have that exclamation point removed.  (I've had that happen to a few students at our school...so I know this can be taken care of by the folks at Instructure.)

Anyway...just thought I'd offer this suggestion to you...hope it might help.  Let Community members know if we can be of further help.