cancel
Showing results for 
Search instead for 
Did you mean: 
aperez1
Community Member

error: Crocodoc is still processing this document.

Hi I am getting this error in speed grader: Crocodoc is still processing this document.

1st screen .... please note I (the teacher) did not create a comment

353985_pastedImage_1.png

2nd screen, after green error is removed (I still did not create a comment)

353986_pastedImage_2.png

3rd screen after 2nd green error removed

353999_pastedImage_3.png

I can see the students files by downloading them...students took pictures with their phone and uploaded them. copy of file names that were downloaded, from inside speed grader.

354000_pastedImage_4.png

Any help you can throw my way will be appreciated!

Tags (2)
4 Replies
g-Rad
Surveyor

Having the same issue as well.

atreadwell
Surveyor

Has anyone found a solution to this? We've had a user report this issue just today

atreadwell
Surveyor

Update. For what it's worth, our support team has reported that the issue went away after unchecking the setting shown in the screenshot below.

atreadwell_0-1602773812220.jpeg

 

10071
Surveyor II

Anyone ever find a solution to this? We are still having this problem in our district.