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Community Member

hi, My canvas account doesn't work on my computer just on my phone , what should I do to fix that

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hi, My canvas account doesn't work on my computer just on my phone , what should I do to fix that?

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Learner II

Hi samorimbrowne@pipeline.sbcc.edu Welcome to the Canvas Community. 

lmlimpin@ceu.edu.ph‌ offered a sound solution. Futher to that I'm wondering it is a browser issue. 

This has happened to a few people lately. 

Check your device compatibility: What are the basic computer specifications for Canvas?  
Check your browser compatibility: Which browsers does Canvas support? 

Note that *Internet Explorer 11 is not a supported browser.*
Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student? , but your school’s support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance. 

This might also be handy Computer Readiness Test: OEI Online Readiness Tutorials 

Sing out if you need a hand.

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Community Member

Hello,

Try clearing all your cache or using incognito mode in Google Chrome or private mode in Mozilla Firefox

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Highlighted
Learner II

Hi samorimbrowne@pipeline.sbcc.edu Welcome to the Canvas Community. 

lmlimpin@ceu.edu.ph‌ offered a sound solution. Futher to that I'm wondering it is a browser issue. 

This has happened to a few people lately. 

Check your device compatibility: What are the basic computer specifications for Canvas?  
Check your browser compatibility: Which browsers does Canvas support? 

Note that *Internet Explorer 11 is not a supported browser.*
Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student? , but your school’s support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance. 

This might also be handy Computer Readiness Test: OEI Online Readiness Tutorials 

Sing out if you need a hand.

View solution in original post

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