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Community Member

out of office messages

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Is it possibe to create an out of office notificaton for messaging? It has become apprant this something we need to be able to do withlin canvas

If not - is it the case that if X messages Y in canvas and Y is away, an out of office notificaton from Ys associated default email account will be sent to X?

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Community Coach
Community Coach

Hi vrs07nl~

Right now, that is not something that Canvas has built into its Inbox. I believe that this question has been raised in the past and a few Community members have actually created Feature Ideas because of it. 

https://community.canvaslms.com/ideas/3963 (cold storage)

https://community.canvaslms.com/ideas/7342 (cold storage)

https://community.canvaslms.com/ideas/4430?commentID=35054 (cold storage)

In each case, voting scores were rather low. However, I encourage you to check out Canvas Studio‌ and submit the idea again. You never know when a new idea will catch on in the Canvas Community!

In the meantime, you are able to kind of workaround the issue by setting your notifications to send to your email. (https://community.canvaslms.com/docs/DOC-10029-4152719738?sr=search&searchId=0c291aa9-69ac-4a3c-9674...‌) That way, you can use your email client to create those auto-reply emails. Anyone who uses the Canvas Conversations Inbox would have their message immediately forwarded to your email, and your email would automatically send a reply back to Canvas.

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9 Replies
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Community Coach
Community Coach

Hi vrs07nl~

Right now, that is not something that Canvas has built into its Inbox. I believe that this question has been raised in the past and a few Community members have actually created Feature Ideas because of it. 

https://community.canvaslms.com/ideas/3963 (cold storage)

https://community.canvaslms.com/ideas/7342 (cold storage)

https://community.canvaslms.com/ideas/4430?commentID=35054 (cold storage)

In each case, voting scores were rather low. However, I encourage you to check out Canvas Studio‌ and submit the idea again. You never know when a new idea will catch on in the Canvas Community!

In the meantime, you are able to kind of workaround the issue by setting your notifications to send to your email. (https://community.canvaslms.com/docs/DOC-10029-4152719738?sr=search&searchId=0c291aa9-69ac-4a3c-9674...‌) That way, you can use your email client to create those auto-reply emails. Anyone who uses the Canvas Conversations Inbox would have their message immediately forwarded to your email, and your email would automatically send a reply back to Canvas.

View solution in original post

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Thanks kristin.lundstrum@delasalle.com

the work around is what i had suggested.

I will review the old ideas and raise a new geature request

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kristin.lundstrum@delasalle.com

sadly not working for us - have raised a ticket ...  issues with inbox messaging and email - Case #02194476

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Dear Nicola & Kristin,

Thank you for bringing up this issue. We have done some extensive testing last week and found out that the out of office functionality within Outlook and Gmail, automatically takes the 'from' email adress (notifications@instructure.cominstead of the 'reply-to' email adress (with all the weird signs, which is linked to the message in the inbox). 

The solution for this problem seems to be very simple. Canvas needs to stop with adding the notifications@instructure.com as the from email adress. Instead they should just use the long and ugly reply-to email adress, which is linked to the inbox message within Canvas. 

Please do not hesitate to contact me, if you know a workaround for this problem. And vote for the idea and my possible solutions:

https://community.canvaslms.com/ideas/11199 

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Dear Matthew

thanks for looking into this

i had given up on this as no real quick solution so i will support your odea and get toher in my netwerork to do so to

Nicola

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but sadly your idea has been archived already !!

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vrs07nl‌, Matthew's idea was archived as a duplicate of https://community.canvaslms.com/ideas/10404-out-of-office-reply , which at this writing is open for voting.

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Community Coach
Community Coach

vrs07nl,

Were you able to find an answer to your question? I am going to go ahead and mark this question as answered because there hasn't been any more activity in a while so I assume that you have the information that you need. If you still have a question about this or if you have information that you would like to share with the community, by all means, please do come back and leave a comment.  Also, if this question has been answered by one of the previous replies, please feel free to mark that answer as correct.

 

Robbie

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rogrant@nmsu.edu

did not do much more on this as was unable to white list some domains our end - so work around still not an option