cancel
Showing results for 
Search instead for 
Did you mean: 
ning_wang
Community Member

screen capture does not work

Jump to solution

Based on the instruction, a pdf file, I downloaded the installscreenrecorderlauncher.exe and run its installation. The I went back to Canvas-studio and selected "record-screen capture". A blank page showed up. I tried many times on my laptop and desktop. None of them works. Can anybody help? Thanks. 

1 Solution

Accepted Solutions
chofer
Community Coach
Community Coach

Hi  @ning_wang ...

Even if you have installed the one-time download for the screen capture in Canvas Studio, when you click on "Record" >> "Screen Capture" ... you may have to wait a minute or two for the screen capture interface to appear...even if it appears that it's prompting you to download it again.  That is usually what happens for me, and the screens that prompt to download usually go away after a short time.  Also, make sure that your Chrome web browser is up-to-date.

Give these things a try, and let us know if you have any additional questions...thanks!

View solution in original post

2 Replies
chofer
Community Coach
Community Coach

Hi  @ning_wang ...

Even if you have installed the one-time download for the screen capture in Canvas Studio, when you click on "Record" >> "Screen Capture" ... you may have to wait a minute or two for the screen capture interface to appear...even if it appears that it's prompting you to download it again.  That is usually what happens for me, and the screens that prompt to download usually go away after a short time.  Also, make sure that your Chrome web browser is up-to-date.

Give these things a try, and let us know if you have any additional questions...thanks!

View solution in original post

ning_wang
Community Member

I reinstalled the chrome and solved problem. Thanks.