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Surveyor II

unable to add students "unable to find matches below"

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 @chofer stefaniesanders @jivedocs_unfede amara.mastronardiFree-For-TeachersQ & A have a free for teacher account and it has been working well until now.

When I was trying to add a new student, it says "we were unable to find matches below"

353085_unable to add.PNG

Can anyone tell me why? It is urgent.


20 Replies

 @mgallag9 ‌

This conversation is specific to an issue that occurred a few weeks ago in some Free For Teachers accounts. As your Canvas courses and enrollments are managed by Arizona State University, you'll need to contact the local Canvas admin or eLearning department for the school to find out why you're receiving this error message.