kmallen
Community Contributor

Error when captioning in Mandarin

One of our faculty recently tried using Studio and adding Mandarin captions for a video for her Chinese course. When she tried to add the Mandarin captions, she received an error message. Has anyone else had errors with this and successfully troubleshooted?

Mandarin is a new feature according to the most recent Studio release notes so we're wondering if it's not fully baked yet.

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Chris_Hofer
Community Coach
Community Coach

 @kmallen ...


Have you reported this to the folks at the Canvas Help Desk yet?  I would recommend getting a ticket started with them in case they are not aware of the issue.  You can report back here when you hear more information.

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