cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
gnordberg
Community Contributor

Studio Screen Capture Bug in macOS Catalina 10.15

Jump to solution

When doing a Screen Capture in Canvas Studio, the option to record from a webcam in addition to recording the screen isn't working. I've tried it on 2 different Macs running macOS Catalina (10.15) in Google Chrome and Safari with the same symptoms.

I know Catalina changes a lot of behavior surrounding how applications have access to things like the Mac's camera, microphone, file system, etc. but I've verified that the Screen Recorder.app already has permission for Screen Recording and Camera in System Preferences > Security & Privacy > Privacy.

I have no problem recording a Webcam Capture in Canvas Studio so I know my webcam is working properly and has the appropriate permissions to access my Mac's camera.

I contacted Canvas support about this and they've identified it as a known issue that they were able to reproduce. Canvas case 04887797.

Labels (1)
8 Solutions

Accepted Solutions
mroach2
Community Participant

Is this still a known issue?

Thank you!

Melissa

View solution in original post

gnordberg
Community Contributor

Thankfully, no. It's been resolved in an update 

View solution in original post

bxf13b
Community Participant

Could you advise what you need to update? OS, the Recorder Software or were you referring to an update in Canvas? Thank you!

View solution in original post

0 Kudos
sarahsavage7
Community Member

I have the same problem. Please tell me how to fix it!!!

 

View solution in original post

0 Kudos
rsasso
Community Contributor

When you state this issue has been resolved with an update...what update are you referring to? MacOS? Chrome? Studio?

Any help is greatly appreciated!

View solution in original post

0 Kudos
Caleb-Hutchings
Community Member

IT IS STILL NOT WORKING YET TEACHERS EXPECT KIDS TO RECORD SCIENCE FAIR BUT THEY CAN'T ON THEIR CHROMEBOOKS AND IT IS REALLY REALLY REALLY REALLY REALLY ANNOYIIIIINGGGG!!!!!!!!!!!!!!!!!!!!!!

View solution in original post

0 Kudos
vvanry
Community Member

I am experiencing the same problem in MAC Big Sur OS.

Veronica

View solution in original post

I was trying to test this issue out with my Mac on OS 10.15.7 and when i record it still shows only my desktop image and not the browser that I would like to record. So, I take it this has not been resolved yet?

View solution in original post

0 Kudos
10 Replies
mroach2
Community Participant

Is this still a known issue?

Thank you!

Melissa

View solution in original post

gnordberg
Community Contributor

Thankfully, no. It's been resolved in an update 

View solution in original post

bxf13b
Community Participant

Could you advise what you need to update? OS, the Recorder Software or were you referring to an update in Canvas? Thank you!

View solution in original post

0 Kudos
sarahsavage7
Community Member

I have the same problem. Please tell me how to fix it!!!

 

View solution in original post

0 Kudos
rsasso
Community Contributor

When you state this issue has been resolved with an update...what update are you referring to? MacOS? Chrome? Studio?

Any help is greatly appreciated!

View solution in original post

0 Kudos
Caleb-Hutchings
Community Member

IT IS STILL NOT WORKING YET TEACHERS EXPECT KIDS TO RECORD SCIENCE FAIR BUT THEY CAN'T ON THEIR CHROMEBOOKS AND IT IS REALLY REALLY REALLY REALLY REALLY ANNOYIIIIINGGGG!!!!!!!!!!!!!!!!!!!!!!

View solution in original post

0 Kudos

Hi Canvas Gurus,

We're have found that the ability to record and capture both screen and webcam has resurfaced for users who are now on MAC Big Sur iOS.  Is this bug being resolved? 

Thanks, 

vvanry
Community Member

I am experiencing the same problem in MAC Big Sur OS.

Veronica

View solution in original post

Wrestler1808
Community Member

How do we fix this problem?