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Surveyor

Studio not recording screencapture option

I have an instructor using an up to date Macbook trying to record a video using the Studio screen capture option. When she records, Studio only records the computer background image and no applications, programs or browser windows that she has open. The Word document she wants to record is open and showing before she begins the recording, but when she records it is not there. She can record fine with the webcam and when she does both, it only records the webcam. She is using Chrome, which is up-to-date. Any ideas why Studio will not record anything during a screen recording besides her computer background?

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Surveyor

We just had this problem today and confirmed it was a privacy issue

https://community.canvaslms.com/thread/40621-studio-screen-capture-bug-in-macos-catalina-1015 

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Surveyor II

It is a privacy issue. Your user needs to allow the screenrecorder to access the camera. The easiest way to do this is to restart, and be sure to "allow" access to the camera and mic. Or, open preferences, security and privacy, and then under camera and mic allow screen recorder access. Screen Shot 2020-08-10 at 11.56.15 AM.png