If you are unable to join a Zoom meeting, try the following steps for resolving the issue.
Begin by clearing your browser's cache and cookies. Follow the steps below depending on which browser and operating system you use.
To learn more about clearing your cache in Chrome, visit Google Support.
To learn more about clearing your cache in Edge, visit Microsoft Support.
To learn more about clearing your cache in Firefox, visit Firefox Support.
To learn more about clearing your cache in Safari, visit Apple Support.
If clearing your cache and cookies doesn't resolve the problem, something in your browser may be blocking your access to Zoom. To verify this, try using Chrome’s incognito or Firefox Private mode.
If you cannot access Zoom using an incognito or private browser, try using a different browser. Canvas generally recommends using Chrome or Firefox.
If you are still having trouble accessing the Zoom meeting, view Zoom’s status page.
You can also view the Zoom Help Center guides.
If you are still having trouble with Zoom, you will next want to contact your institution’s IT department for assistance.
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