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Joining a Zoom meeting

Joining a Zoom meeting

If you are unable to join a Zoom meeting, try the following steps for resolving the issue.

Clear Cache and Cookies

Begin by clearing your browser's cache and cookies. Follow the steps below depending on which browser and operating system you use.

Chrome

PC:

  • In the Chrome browser toolbar, click the Menu icon.
  • Click the More Tools link.
  • Click the Clear browsing data link.
  • Use the drop-down menu to select the time range from which you want to clear browsing data.
  • Select the Cookies and other site data and Cached images and files checkboxes.
  • Click the Clear Browsing Data button.

Mac:

  • In the browser toolbar, click the Menu icon.
  • Click the More Tools link.
  • Click the Clear browsing data link.
  • In the data drop-down menu, select the time range where you want to clear browsing data.
  • Select the Cookies and other site and plug-in data and Cached images and files checkboxes.
  • Click the Clear Browsing Data button.

To learn more about clearing your cache in Chrome, visit Google Support.

Edge

  • In the Edge menu bar, click the Hub icon.
  • To view your browsing history, click the History icon.
  • Click the Clear all history link.
  • Choose the types of data or files you want to remove. Select the Cookies and saved website data and Cached data and files checkboxes.
  • Click the Clear button.

To learn more about clearing your cache in Edge, visit Microsoft Support.

Firefox

PC:

  • In the Firefox menu bar, click the Firefox option.
  • Select the Preferences link.
  • Click the Privacy tab.
  • Under the History heading, click the clear your recent history link.
  • Select the Cache checkbox.
  • Click the Clear Now button.

Mac:

  • In the Firefox menu bar, click the Firefox option.
  • Select the Preferences link.
  • Click the Privacy tab.
  • Under the History heading, click the clear your recent history link.
  • Select the Cache checkbox.
  • Click the Clear Now button.

To learn more about clearing your cache in Firefox, visit Firefox Support.

Safari

  • In the Safari menu bar, click the Safari option.
  • Click the Clear History link.
  • In the Clear History drop-down menu, select the time range where you want to clear browsing data.
  • Click the Clear History button.

To learn more about clearing your cache in Safari, visit Apple Support.

Use Incognito/Private Browser

If clearing your cache and cookies doesn't resolve the problem, something in your browser may be blocking your access to Zoom. To verify this, try using Chrome’s incognito or Firefox Private mode.

Try New Browser

If you cannot access Zoom using an incognito or private browser, try using a different browser. Canvas generally recommends using Chrome or Firefox.

View Zoom Resources

If you are still having trouble accessing the Zoom meeting, view Zoom’s status page

You can also view the Zoom Help Center guides.

Contact IT Department

If you are still having trouble with Zoom, you will next want to contact your institution’s IT department for assistance. 

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Last update:
‎04-03-2020 02:28 PM
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