Can students use Chat if the Teacher is not present?

We are a K-12 district and cannot test or confirm if students can start a Chat if the Instructor is not present. Can students chat without the instructor present?  Thanks as we navigate all thes...

[Admin Tools] Admins need "clear user's cache"

The Canvas support team has a link on a users profile that "clears the user's cache".   So far this has fixed issues when the items don't display on the course navigation or courses do not d...

Canvas "delete user's cache link"

The Canvas support team has a link on a users profile that "deletes the user's cache". So far this has fixed issues when the items don't display on the course navigation or courses do not display ...

Google Course Kit in K-12

We were excited to learn more about Google Course Kit at InstructureCon but disappointed when we returned home and experimented with it.  The biggest downside is that the submission does not dis...

Students can no longer view Instructor feedback since the POST issue

Instructor feedback is not displaying for the students. From the instructor, "Are there also issues with the comments on assignments? It used to be that when the students clicked on grades, they will...

Color Overlay - off by default?

I'm beginning to think that the color overlay on the Dashboard should be off by default.  From a clearly design perspective it mostly detracts from courses that have an image. What's your opinio...

Attachments on Events on Canvas App

Attachments on Events no longer display in the Canvas Student app but they do display on a web browser.  We've just noticed this change.  Any thoughts?  Is this a bug in the latest app...

Disable self registration in Canvas Parent

We create our Observers using the SIS import and want to disable self registration in Canvas Parent as we have self registration disabled in the Canvas settings.  It seems that if we disable sel...

Android App Calendar Issue

We have a student that is using a Motorola XT1575 phone with Android OS v 6.  She's deleted the app, restarted and reinstalled the app but when she selects the calendar she he views a message th...

Course Totals not displaying

Course totals will not display:for our dropout recovery teacher. Students enter and exit during the year so here's how she sets up her course: Assignments do not have due dates Teacher does use gr...

Make the ADD STUDENT form from Observer Profile a Feature Option

We have disabled self registration under the authentication tab in order to keep parents from manually creating their user and from linking themselves to students. We have made tireless efforts ...

Students CANNOT access course files

Beginning sometime last week (Sept 20) many of our students can no longer access course files that were imported from another class.  The teacher can access the the files in the new course but t...

Sections listed in the Messages - Student Email??

We have a concern over students seeing the section number for other students in Messages.  Teacher Apple has cross listed 4 courses. Each course has a slightly different section number. 0112A...

Commons uploads "still processing"

Many of our users have tried to upload to Commons and it looks like it's uploaded but when a user tried to access the item the message "still processing" displays... this displays for days for multip...

Media Recorder in Rich Content Editor

Some of our teachers experience pixelation when using the Rich Content Editor Media Recorder.  The videos are pixelated and the sound is poor quality.  The same teacher can record a video i...

Issues with Discussion Boards

Today (July 7, 2015) we began to have issues with Discussion Boards.  The Discussion is not closed until July 7 at 11:59PM and it's published but when the students attempt to respond the Discuss...