[1] Give profs the option to TURN OFF the assignment group column in grade book.  This is confusing to students who need to earn points.  At times the percentages in this column read over 100% which is not only non ad rem but also misleading.  Give profs the option to remove this column if it is unnecessary for a particular course.  Simple and helpful.

[2] Give callers to you help line the option of continue holding WITHOUT having to listen to MUZAK.  We realize that this can be helpful to some people who begin to believe that they have been disconnected.  Not all professors are this ignorant.  While waiting for assistance, some professors actually continue to study and find this MUZAK annoying.  Some, more advanced companies, will say at the outset:  Press 1 to continue holding IN SILENCE and press 2 to continue holding with MUZAK.  Simple and helpful.

Sincerely,

Dr. R. Pagliari, St. John's University, NYC, 646-456-5747