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@Stef_retired I wouldn't want a role that would allow someone access to all courses and users. We are trying to maintain FERPA by linking paraprofessionals and other support staff as observers using pairing codes the same way we do with parents and guardians. This allows the support staff access only to the students on his or her caseload. However, the needs of support staff are different than those of a parent or guardian. For example, I may want a support staff member to see discussion boards in order to help the student he or she supports craft an appropriate response. However, I would not want the parent observer role to be able to see discussion boards so they would not be able to see comments from all students in the class. What would be ideal here is a way to create multiple types of observers who are paired through the pairing code - one for observer parent/guardians and one role for support staff.  ... View more