AnsweredAssumed Answered

Canvas App Not "Remembering" Selected Courses

Question asked by Kristin Lundstrum Champion on May 11, 2016
Latest reply on Aug 24, 2016 by Kenneth Rogers


Hi Canvas Mobile Users Group! I have a question for you!

 

Our building (with 1:1 iPads) experiences a weird shuffling when students disconnect and reconnect from the WiFi. All courses, past and current enrollments, shuffle and reappear on their dashboard, regardless of their selected favorites. When Canvas doesn't "remember" which courses are current courses, the favorites are reset.

 

 

 

We've sent multiple tickets on this, but, while supportive, Instructure didn't have conclusive information.

The only thing I would suggest is testing the firewall to see what data is coming through when student's accessing the Wi-Fi. As long as the student is able to connect to the Wi-Fi, then the Canvas application will just function normal as it's intended to do so.

 

Has anyone else experienced this? If yes, were you able to prevent the shuffling with a specific setting on your firewall?

 

It's an ongoing student concern - and inconvenience. Any insight would be awesome!

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