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Canvas mobile app keeps crashing after the free trial expired

Question asked by BOWEN YANG on Jul 4, 2016
Latest reply on Sep 4, 2016 by Stefanie Sanders

I have a free teacher's account on Canvas and recently have signed up for a pre-loaded 14-day trial account, which I used to log in from the mobile app. After the trial period expired, the iPad mobile app crashes (keeps flashing the message "your login has expired") whenever it is launched (see screenshot). I cannot log back with my free account or do anything about it. I have tried to re-stall the apps and delete the caches three times but it didn't help.

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