AnsweredAssumed Answered

box.com PDF preview display errors

Question asked by Brian Bennett on Aug 18, 2016
Latest reply on Apr 30, 2018 by Karen Matson

A math teacher I work with is having some trouble with PDF uploads displaying gibberish.

 

I don't think it's a PDF encoding issue because it opens fine locally and if she shares it as a Google upload. But, when it's uploaded to Canvas, the box.com-powered preview replaces all of the coefficients with "0" or "1". Here's a screenshot of the PDF in Canvas:

gib1.png

...and a screenshot of the same PDF opened in Google Drive:

gib2.png

Has anyone else seen this issue? I'm assuming it has something to do with the way box.com is interpreting the PDF and not the document itself.

 

My recommendation, currently for the teacher, is to post these documents as a content page as links back to Drive. But, that's really a hassle because she then has to manage two different outlets. Any ideas?

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