I can't log into my canvas account online, but I cannot log in using my ios app ! I even had my password reset to ensure I was using the correct password
Hi Yarince Villasenor-Blanco...
Trying to log in to Canvas via your phone's internet browser is not necessarily the same as trying to log in to Canvas using the official Canvas app. When you launch the Canvas app on your phone, are you typing in the URL that you typically use to sign in to Canvas via a computer? Or, are you searching for the name of your school on the login screen? Either should work...assuming that your school has been set up to utilize the Canvas app.
If you are still having issues, I would recommend contacting the Canvas Help Desk staff to troubleshoot this issue further.
Obvious question, but are you using the same URL in both the browser and the iOS app?
Try using the browser on the same device as the iOS app, and see if the problem persists.
I logged into my account on my phones internet and tried switching over to the app, but I still couldn't log in. It's the app only that I'm having trouble with
I had to manually search my school and log in that way. I'm guessing the "network" that my phone was picking up using the location was incorrect. Not sure what difference it made, but I was able to log in! Thank you all !
Retrieving data ...