Canvas will not allow me to upload a jpeg or png file for an online quiz. I have tried both formats and the wheel just keeps spinning. It never loads! Help!!
Hi Rebecca Sonnier - I just now replicated this, but ONLY in the Edge browser from Microsoft. Indeed, if you are editing a quiz question and click UPLOAD A NEW IMAGE from the IMAGES sidebar, I observed what you were seeing. (Interestingly, the image file DOES upload, because in all cases I tried it the images were in the FILES area and I could later upload them from there. But you have to cancel out of editing the quiz to see this.)
I don't know what operating system you are on, but you may want to try a different browser. Both Chrome and Firefox worked for me on my Windows-based system. As you check this Community, you may find that most of us have found that the IE family of browsers have not been especially well-received, despite that the current two versions are officially supported. (And don't get me started on the sidebar, which has also been the cause of some angst lately in the later versions, though they're working on it!) Long story short....see if it continues to happen in a different browser. If so, you may want to file a support ticket to report it (How do I get help with Canvas? ) but I think that will work for you.
The I.E. Is what was giving me problems. It did just fine and quite quickly with Firefox.
Sent from my iPhone
Great--glad to hear it! Don't forget to mark your question as answered. Also, I stand corrected with my snarky comment on the sidebar, and struckout what I wrote. In fairness to Instructure, the "new" sidebar has only been deployed to the PAGES and SYLLABUS areas, as outlined in the last Production Notes.
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