AnsweredAssumed Answered

login problem in free for teacher account

Question asked by Robert Biggert on Sep 14, 2016
Latest reply on Nov 1, 2016 by

Am using a Free for Teacher account.  Have a student who is successfully registered for the course.  However, appears to be a password problem.  (The username is correct.)  When he tries to access the course either from the internet through or through the app, he can't get in.  When he tries to re-set password, Canvas redirects him to the original login screen.  Plus now he's been locked out due to too many failed login attempts.  Solution???

Thanks, RB