AnsweredAssumed Answered

Are there any passwords that Canvas does not like?

Question asked by Melinda Yerdon on Sep 19, 2016
Latest reply on Nov 7, 2016 by Melinda Yerdon

This is not a verified problem, but one that our help desk person and myself have begun to believe is happening, but no way to confirm it and we are just looking for some feedback from the community-please!

 

We have had a lot of users recently that can log into our SSO, email, Banner student information system, but when they try to use that same password for Canvas, it won't allow them to log in, keeps giving them a password error.

 

The only thing that seems to help is to have them create a new password and make sure it starts with a letter or number. Has anyone else seen this or anything similar?

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