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How do I get rid of unread notification on inbox icon?

Question asked by COURTNEY A RAGAN on Oct 9, 2016

The left bar message icon shows a "1" at all times, as though I have on unread message. I don't have any messages in my inbox. I've used the drop-down menu to display only unread messages and it doesn't show anything. I've opened every message I have to try to get rid of it and it's still there.