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Kaultra videos and error in Canvas Mobile app

Question asked by robin.bartoletti@unthsc.edu on Oct 14, 2016
Latest reply on Nov 29, 2017 by shane.ohara@unh.edu

Is anyone else experiencing Kaltura videos consistently asking for re-authentication in the Canvas mobile app? Things seem to be fine from the desktop browser. This is happening in a couple of courses, for students and for myself with instructor access.

 

The video are embedded using the following iframe: <iframe style="width: 658px; height: 402px;" title="Cost drivers v5 [37:52]" src="https://unthsc.instructure.com/courses/6301/external_tools/retrieve?borderless=1&url=https://1748891-1.kaf.kaltura.com/browseandembed/index/media/entryid/1_04m1m80h/showDescription/false/showTitle/false/showTags/false/showDuration/false/showOwner/false/showUploadDate/false/embedType/oldEmbed/playerSize/608x402/playerSkin/25126842/" width="300" height="150" allowfullscreen="allowfullscreen" webkitallowfullscreen="webkitallowfullscreen" mozallowfullscreen="mozallowfullscreen"></iframe> Here is a screenshot of what is happening in the app after asking for repeated authentication to Canvas.

Screenshot_20161013-151450.png

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