When we try to access a Turnitin Assignment to help an instructor try to understand why something isn't working, we get the error message, "Sorry, we could not process your request. You must specify a valid role to access this resource." How have people gotten around that? Our current method is:
1. Wait until a faculty member or student asks for help.
2. Ask faculty member for permission to add our unit to the course as a student or teacher.
3. Add the unit to the course.
4. Solve the problem (hopefully).
5. Remove the unit.
Does anyone have a more elegant solution? Is there a way to add our unit to all courses as a student (yes, there is) but keep our enrollment invisible even from the instructor?
Mount Ida College