AnsweredAssumed Answered

This page is hidden or locked error message

Question asked by Ana Thompson on Nov 9, 2016
Latest reply on Nov 27, 2016 by Ana Thompson

Using Android Canvas App in Samsung S7 and Edge 7 smart phone


Has anyone experienced an issue accessing links from a content page (set as the course Home Page) and receiving the message "this page is hidden or locked and cannot be accessed"? A student came in experiencing this issue that occurs only within the mobile app, in one of her courses and I was able to replicate it in my own Samsung Edge 7. I heard rumors (not substantiated) that it might have been either a Marshmallow OS issue or security settings issue if fingerprint and or a pattern are set for the phone. A colleague using an older Samsung Galaxy Mini phone did not experience the same error.

I checked course content and all links are set properly and work using the iOS mobile app.

Thank you for any help you might be able to provide.