I still can't send e-mail to my students through outlook. I am getting very frustrated. I also cannot find any way to send an official help ticket through canvas.
I am duplicating a post because I have yet to get help. And, again, I see no way to actually contact the Canvas people directly.
This is urgent. I need to communicate with my students. Every message I send bounces back with a message like this
was not delivered. To reply to Canvas messages from this email, it must first be a confirmed communication channel in your Canvas profile. Please visit your profile and resend the confirmation email for this email address [See https://community.canvaslms.com/docs/DOC-2281]. You may also contact this person via the Canvas Inbox [See https://community.canvaslms.com/docs/DOC-26]."
Those links are not even a little bit helpful.
This is a critical time for grading and the worst time for this to happen. My mails used to go through and now they just stopped. It is vital that I be able to respond to all my students e-mails through outlook. Using canvas e-mail is not practical. It is separated by class, orders items strangely, and it is nearly impossible to determine who I have responded to.
This was working yesterday.
This is not a "frill." Working e-mail is necessary for an online course.