AnsweredAssumed Answered

Launching multiple instances of quizzes

Question asked by Donald Schumacher on Nov 29, 2016
Latest reply on Jan 17, 2017 by Stefanie Sanders

We're experiencing an issue when instructors use computer labs for proctored exams.  This issue has occurred multiple times for us.  When a couple of dozen or more exams are launched at the same time the students receive a locked error message.  The tickets submitted via ServiceCloud include this information.


ERROR:  deadlock detected

DETAIL:  Process 73367 waits for ShareLock on transaction 2962098161; blocked by process 73852.

Process 73852 waits for ShareLock on transaction 2962097289; blocked by process 75567.

Process 75567 waits for ShareLock on transaction 2962098152; blocked by process 76981.

Process 76981 waits for ShareLock on transaction 2962097931; blocked by process 73509.

Process 73509 waits for ShareLock on transaction 2962100197; blocked by process 73367.

HINT:  See server log for query details.


Tier1 support reports this is an issue because the server was busy at that time.  Anyone else experiencing a similar issue?  Should we tell instructors Canvas does not support launching multiple instances of a quiz simultaneously?