I work in the eLC at Collin College, we provide support to professors and students using Canvas. A professor presented a problem to me yesterday that has me baffled. She graded a student's paper that had been submitted via Turnitin. In the assignment area, the grade shows. In the grade book, the grade does not show in the cell for that student, and the cell does not allow a grade to be input, in fact it is simply blank. Double clicking the cell takes you back to the assignment. I accessed the assignment directly in Turnitin, and it shows the correct grade for that student in the Turnitin grades area.
See below for screenshots. Any insight is appreciated!