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How can you keep access to a Jive account when email changes?

Question asked by Tracey DeLillo Expert on Dec 1, 2016
Latest reply on Dec 1, 2016 by Tracey DeLillo

Has anyone had to change their account information in Canvas (and by extension, their login to Jive), and been able to keep access to their Community profile, activity, and - most importantly - their points/ranking? I have an awesome employee who has been crushing it in the Community while he's been a contractor with us, and now that he's officially a permanent employee, they rewarded him by changing his email address Which means his Canvas account will update, and I assume that will break his connection to his Jive account.


Any thoughts?