Has anyone had this problem. A student tries to log onto Canvas and all she keeps gets is this page. Has this happened to anyone else? Does anyone know why this might be happening.
That's the icon for the Dashboard button in the left bar global navigation. I have no idea why it's so massive. The first thing I'd check is if it's an account issue, browser, or that computer. Start by having the student try a different computer, and then on the same computer as this error is occuring, try a different browser. That'll help isolate how to best fix this issue.
I just had a faculty member who managed to do this, and I believe the cause was that he followed a link to the mobile version of Canvas rather than the browser-based version. (Using a browser, of course.)
Be sure to clear the browser's cache; if the student made the mistake of logging in with that method, Canvas may bring you right back to that page.
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