AnsweredAssumed Answered

Canvas iOS App Issues

Question asked by Alissa McMillan on Dec 16, 2016
Latest reply on Apr 23, 2017 by Kristin Lundstrum

Our environment is using the Canvas iOS app in grades K-5.  Our teachers have created buttons to help direct their students to different pages/locations within their course.  Below is an example of what this looks like.  When our students press these buttons sometimes - not consistently and not necessarily the same button - the page(s) do not load for the students.  Whether the page should display assignments, text, images, etc... Nothing loads. 


If we delete the app and reinstall, this sometimes works.  Recently it has not with linking a button to a module.  When we have students press Modules in the navigation pane, the app crashes.  This has started with the app version 3.16. We should not have to delete and reinstall the app numerous times during the week in order for these pages to display.  We've encouraged use of Safari; however, for our younger kiddos, this is difficult because the annotation feature is not available with the web.  They have to share to Notability, and this is a lengthy process. 


Is anyone else using the Canvas iOS app experiencing these issues?  Is this the nature of the iOS app and its functionality?


Any insight you can provide is greatly appreciated!   Thank you!