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Missing course invitation email for instructors

Question asked by Marianne Sheldon on Dec 16, 2016
Latest reply on Dec 16, 2016 by Marianne Sheldon

Some of our instructors are telling me they did not receive a course invitation email notification when we enrolled them into their new shells.


Can someone confirm whether there are conditions (account-level or course-level) that might prevent this email from firing?


Thanks so much.