We have been experiencing trouble trying to start observing. When I try to create an account as the observer it will not let me. I believe it does not like the usernames that Pittsburg State University gives everyone which is their Student ID#. I have also tried the childs name and email address which it also does not like. We also tried logging into our student accounts to allow observation like the guides says but was unable to find the tab. Please see pictures below.
Thank you for the help