AnsweredAssumed Answered

Canvas iOS iPad app problem

Question asked by Denise Reilley on Jan 13, 2017
Latest reply on Jan 13, 2017 by Ryan.Seilhamer@ucf.edu

Last month there was an update to the Canvas app for the iPad. Since then, I am unable to login. I have used this canvas app for one year without a problem. When I launch the app, the screen keeps flashing with a message the reads: "Your session has expired or has been removed by the server. Please login again." It has a Dismiss button but when I try to press it the screen flashes between my login screen and this message (repeatedly). I am attaching the video because it is hard to explain.

I tried deleting the app, reinstalling the app, and rebooting my iPad. I am running iOS 10.2. One other note, I am running iOS 10.2 on my iPhone and the app works fine.

Can someone please help? I use my iPad to teach at two different colleges and the semester started for one and it is really causing a problem with my access to my classes.

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