I am an admin for Canvas for the last six months, I am still learning what Canvas can do. Anyhow, one of our instructors received the message below.
The message you sent with the subject line "Re: John Doe (NURS 648 71 WI17) just sent you a message in Canvas." was not delivered. To reply to Canvas messages from this email, it must first be a confirmed communication channel in your Canvas profile. Please visit your profile and resend the confirmation email for this email address
I masqueraded as her and her email is correct within her Account > Settings. She is only using one email address email@example.com for privacy purposes I did not include her actual email address. There is a star next to her email address. Also, I checked her Notifications setting under Conversations and they are enabled to be notified right away.
Can anyone please advise what the message the instructor received means and what steps need to be taken to resolve it.